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Delivery Information

We are proud to say Ashua.com.ng is one of the fastest growing online store and offers a host of options for buyers and sellers to transact through an online secure environment to purchase just about everything, either from our online retail stores, or through the Marketplace.

We relieve you of the stress of going to a mall for your purchase as we deliver right at your doorstep.

As our primary focus is to bring a satisfactory experience to all our customers. Searching through our categories of different products at affordable prices.



DELIVERY TIMELINE

Our goal is to ship your order out to you as fast as we possibly can. To enable us fulfill our delivery promise within Lagos in less than 24 hours, all orders must be placed between 12am to 10am on same day. Depending on the product purchased, the availability of the products and size of the order placed, your order may be split into multiple shipments to expedite delivery of your entire order.


How can I determine my shipping fee?

Shipping fee depends on the weight of the item(s) purchased and location. This is automated on the website at the point of completing the order purchased.



Do you ship outside Nigeria?

We currently only ship to physical addresses within Nigeria.



Can you deliver to me outside Lagos?

Yes, we deliver products to customers anywhere in Nigeria.



When do I get my order delivered after purchase?

We delivers in less than 24 hours  in all our COD locations at no extra cost but to enable us fulfill our promise, kindly ensure your order is placed between 12am - 10am on same day.



Can I pick up my item(s) rather been delivered?

We offers delivery services to your door steps to ease off the stress of being on the road and to optimize our customer experience. However, pick up option is available only for prepaid orders at our pick up location closer to your delivery address at no extra fee.



How will I know when my order will be delivered?

You will be contacted by our dispatch associate before arrival at your shipping address. If you are unreachable, redelivery will be scheduled within 3 days. Kindly be informed that re-delivery is attempted twice.



Can my item(s) be delivered to any location?

Yes. We will deliver to any location suitable for you in Nigeria. All you need to do is to fill in your preferred address as your delivery address before completing your order purchase.



How can I track my order?

We will notify you via an email once your order is shipped but to enable you track your order, please enter your order ID on the order tracker tool via ………………..  Please click here for more information.



Will I receive all my items in a single package?

Depending on the product purchased, the availability of the products and size of the order placed, your order may be split into multiple shipments to expedite delivery of your entire order since our aim is to ship to you as fast as we possibly can.


Can I edit my delivery address after purchase?

If you would like to reroute an order please call our customer service line on 01-6311316 / 09098111777 or send an email to [email protected] with your order ID and the new address to be rerouted to. Once the order is in “Packed or Shipped” status, unfortunately we are unable to edit the order details. If you would like to reroute an order in neither status, you may be subject to the shipping fees that apply when rerouting.